Refund & Cancellation Policy

Refunds

FleetCo subscriptions and services are billed in advance through Paystack.

Refund requests will be considered on a case-by-case basis and may be granted where:

• A duplicate payment has been processed.
• An incorrect amount has been charged due to a system error.
• FleetCo is unable to provide the subscribed service due to a technical fault.

Refunds will not be issued for:

• Partial subscription periods.
• Failure to use the FleetCo platform after payment.
• User error or accidental purchases.
• Account suspension or termination resulting from a breach of FleetCo’s Terms of Service.

Where approved, refunds will be processed to the original payment method via Paystack. Processing times may vary depending on your bank or card issuer.

Subscription Cancellation

Customers may cancel their FleetCo subscription at any time through their FleetCo account or by contacting FleetCo Support.

Cancellation will:

• Prevent future subscription renewals.
• Allow continued access to FleetCo until the end of the current paid billing period.
• Not result in a refund for the current billing period unless required by applicable law or approved by FleetCo.

Failed or Disputed Payments

FleetCo reserves the right to suspend access to subscription services where payments fail, are reversed, or are disputed through the payment provider.

Accounts will be reactivated once all outstanding amounts have been successfully settled.

Payment Authorisation

By completing your payment, you authorise FleetCo to securely process your transaction through Paystack in accordance with our Terms of Service, Privacy Policy, and this Refund & Cancellation Policy.

Contact

For billing, refund or cancellation enquiries, please contact us or email support@fleetco.online.